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Global Technical Service Hotline Tel: 1-844-860-0011 1-646-517-4966 E-mail:serversupport@inspur.com Follow Inspur
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IT infrastructure service

We Provide spare part maintenance service for customers’ basic IT framework and on-site repairmen. Provide backup machine/spare part support, to ensure fast troubleshooting process through personnel accountability of headquarters’ service counter and all level response mechanism.

Tending + Quality Guarantee
= Maintenance
Inspur golden service

(7×24)

Inspur silver service

(5×24)

Inspur standard service

(5×8)

Feature

Engineer on-site support Key period guarding service
On-site spare parts support System Optimization performance analysis
Frequent network inspection Network equipment system upgrading

Inspur IT Basic Framework Maintenance Service

Inspur basic maintenance service
Inspur standard service
Inspur silver service
Inspur golden service
Optional service
CISCO/H3C/other network equipment manufacturer original renewal
IBM/HP/SUN and other equipment manufacturer original renewal
Hardware warranty
E-mail service
Internet website technology support
Remote debugging service
One-stop service
800 hotline telephone service
Engineer on-site service (5*8)
Engineer on-site service (5*24)
Engineer on-site service (7*24)
Hardware spare-part replacement service (NBD)
Hardware spare-part replacement service (24*8)
Hardware spare-part replacement service (24*4)
Regular inspection service
System installation
Expert training service
System performance analysis and optimization service
Software and hardware version upgrade consulting service
New technology and service network consulting service
Engineer escort guarding service
User-defined content

IT professional service

Diversified service mode, Inspur Oracle database experts and host system experts provide Oracle maintenance, implementation and optimization (annual, one-time) service for the users; powerful security mechanism and various safeguard measures ensure integral relocation service of equipment and machine room for the customer.

Tending + Quality Guarantee
= Maintenance
Inspur golden service

(7×24)

Inspur silver service

(5×24)

Inspur standard service

(5×8)

Feature

Engineer on-site support Key period guarding service
On-site spare parts support System Optimization performance analysis
Frequent network inspection Network equipment system upgrading

Inspur IT Basic Framework Maintenance Service

Inspur basic maintenance service
Inspur standard service
Inspur silver service
Inspur golden service
Optional service
Database maintenance plan arrangement ??
Provide service review report ??
Backup recovery strategy arrangement ??
Hotline telephone service ??
E-mail service ??
Telnet service ??
New technology consulting service ??
On-site database health examination ?? ??
Installation, upgrading, data migration ?? ??
On-site system performance optimization ?? ??
On-site disaster recovery ?? ??
Expert training ?? ?? ??
Escort-style maintenance ?? ?? ?? ??
User-defined maintenance ?? ?? ?? ?? ??

IT integrated service

The essence of system integration is the optimal integral design of a large comprehensive computer network system. The system integration service include the integration of computer software, hardware, operating system technology and network communication technology etc. The integration is based on various model provided by different manufacturer, and its goal is to realize the optimal integral performance. After integration, all components can work together and the whole system is of low cost, high efficiency, balanced performance, extendibility and maintenance capability.

Tending + Quality Guarantee
= Maintenance
Inspur golden service

(7×24)

Inspur silver service

(5×24)

Inspur standard service

(5×8)

Feature

Engineer on-site support Key period guarding service
On-site spare parts support System Optimization performance analysis
Frequent network inspection Network equipment system upgrading

IT operation & professional service

We Provide spare part maintenance service for customers’ basic IT framework and on-site repairmen. Provide backup machine/spare part support, to ensure fast troubleshooting process through personnel accountability of headquarters’ service counter and all level response mechanism.

Tending + Quality Guarantee
= Maintenance
Inspur golden service

(7×24)

Inspur silver service

(5×24)

Inspur standard service

(5×8)

Feature

Engineer on-site support Key period guarding service
On-site spare parts support System Optimization performance analysis
Frequent network inspection Network equipment system upgrading

Inspur IT Basic Framework Maintenance Service

Inspur standard service
Inspur silver service
Inspur golden service
Optional service
Notes
Annual engineer on-site maintenance (5*8) ?? ?? ?? ??
Annual engineer on-site maintenance (5*24) ?? ?? ?? ??
Annual engineer on-site maintenance (7*24) ?? ?? ?? ??
IT maintenance management experience sharing ?? Optional
IT maintenance management software implementation delivery service ?? ?? Optional
IT maintenance management software training service ?? ?? ?? Optional
Hardware quality security service ?? ?? ?? Optional
User-defined maintenance ?? ?? ?? ?? Optional

SLA index description
Referent standard
Availability (percentage) 99%
Response time (min) 30
Troubleshooting time (hour) 2
Recovering time (hour) 4
Time of failure 8
Maximum downtime 4
Off SLA target number 5
Threatened SLA target number 5
Customer satisfaction level 80

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